CIC Access Control Rights

Access Control Rights (ACLs) manage access to objects (queues, users, etc.) and determine whether the user can view or modify those objects.

1. In Interaction Administrator, ACL rights are assigned from the Security tab of a configuration record, after clicking the Access Control button.

   

2. The Access Control dialog appears. ACL rights can be viewed across the following categories:

   Application	People	System
   Attendant Profiles	Queues	User
   Interaction Conference	Server
   Interaction Process Automation	Station Logon

3. Categories are subdivided into groups of related settings. By default, <All> categories is selected to display access control rights in all categories. You can optionally locate rights by typing in the Search box.

   

4. After referring to the table below, check each access control right you wish to assign. Rights that can be assigned to Interaction Supervisor users are marked with a star ().

   Application
   Group	Name	Description
   Feedback Surveys	View column	View only access to Feedback Surveys. I3_ATTR_RIGHT_VIEW_CSSURVEY_LIST
   	Modify column	Modify access to Feedback Surveys. I3_ATTR_RIGHT_MODIFY_CSSURVEY_LIST
   Optimizer Scheduling Units	View column	View only access to Interaction Optimizer Scheduling Units. Required to allow selection of scheduling units when Real Time Adherence view is added. I3_ATTR_RIGHT_VIEW_SCHEDULING_UNIT_LIST
   Recorder Questionnaires	View column	This right grants view-only access to Interaction Recorder Questionnaires. In Interaction Recorder, questionnaires are gathered under "Questionnaire Directories", and rights are associated with Questionnaire Directories. A user can see any questionnaire and score any published questionnaire in Questionnaire Directories that the user has the View right for. With this right the user can modify unpublished questionnaires and delete un-scored questionnaires in the Questionnaire Directories they have the Modify right for (see Modify right below). I3_ATTR_RIGHT_VIEW_IR_QUESTIONNAIRES_LIST
   	Modify column	Allows user to modify recorder questionnaires, as well as delete them. If a questionnaire has been published, however, it cannot be modified, only deleted; and if there are scorecards against a published questionnaire, it can't be deleted either. I3_ATTR_ADMIN_RIGHT_IR_QUESTIONNAIRES_LIST
   View/Modify Interaction Optimizer	View column	This right affects all Interaction Optimizer functionality in IC Business Manager, by toggling edit access on or off. It should be assigned to administrators who generate Optimizer schedules. In order for users to have access to Interaction Optimizer module functionality in IC Business Manager, the new "View/Modify Interaction Optimizer: [*All] access control category must be assigned in Interaction Administrator. This right is not required to use the Real Time Adherence view. I3_ATTR_RIGHT_OPTIMIZER_VIEW_MODIFY_ALL
   Attendant Profiles
   Group	Name	Description
   Applicable to All Attendant Profile Types	View column	View only access to Attendant Configurations. I3_ATTR_RIGHT_IAT_VIEW_CFG
   	Modify column	Modify access to Attendant Configurations. I3_ATTR_RIGHT_IAT_MODIFY_CFG
   E-mail Profiles	Search column	Determines which Interaction Attendant e-mail profiles the user can see in Transfer dialog's "Transfer To" search. I3_ATTR_RIGHT_VIEW_ATTENDANT_EMAIL_PROFILES_IN_SEARCH
   Inbound Profiles	Search column	Determines which Interaction Attendant inbound profiles the user can see in Transfer dialog's "Transfer To" search. I3_ATTR_RIGHT_VIEW_ATTENDANT_IN_PROFILES_IN_SEARCH
   Operator Profiles	Search column	Determines which Interaction Attendant operator profiles the user can see in Transfer dialog's "Transfer To" search. I3_ATTR_RIGHT_VIEW_ATTENDANT_OPERATOR_PROFILES_IN_SEARCH
   Outbound Profiles	Search column	Determines which Interaction Attendant outbound profiles the user can see in Transfer dialog's "Transfer To" search. I3_ATTR_RIGHT_VIEW_ATTENDANT_OUT_PROFILES_IN_SEARCH
   Interaction Conference
   Group	Name	Description
   Conference Rooms	Restrict column	Conference rooms (defined telephone phone numbers/stations for use in Interaction Conference) can be restricted. By default, everyone who has access to Interaction Conference can use every room defined in the system. This right allows an administrator to prevent certain users from using certain rooms for creating conferences. Restricted users can still call into the room if they have a pin but they can't make conferences that use it. I3_ATTR_RIGHT_INTERACTION_CONFERENCE_RESTRICT_ROOMS
   Interaction Process Automation
   Group	Name	Description
   Processes	View column	Search for and view any IPA process. I3_ATTR_RIGHT_IPA_VIEW_PROCESS_LIST
   	Manage column	Search for, manage, cancel, and retry IPA processes. I3_ATTR_RIGHT_IPA_MANAGE_PROCESS_LIST
   	Launch column	Search for and launch user's own IPA processes. I3_ATTR_RIGHT_IPA_LAUNCHABLE_PROCESS_LIST
   People
   Group	Name	Description
   Account Codes	View column	View only access to individual Account Codes. I3_ATTR_RIGHT_ACCT_CODES_LIST
   Client Buttons	Client buttons	View column	View only access to Client Button. I3_ATTR_RIGHT_CLIENT_BUTTONS_LIST
   	Copy Logs	View column	This is a custom button that shows up in the Client Buttons list for which you can grant view access to.
   	Set Client Side Trace Level	View column	This is a custom button that shows up in the Client Buttons list for which you can grant view access to.
   Directory Status Columns	View column	Allow user to view selected Status Columns (Activated, Forward Number, Logged In, Notes, On Phone, Status, Status Summary, Time in Status, Until, etc.) I3_ATTR_RIGHT_VIEW_STATUS_COLUMNS
   Queue Columns	View column	Queue Columns are columns that appear in views that display information about lines or queues. Checking the name of a queue column grants the right for the selected column to appear in views. These are all of the default queue columns that are available on a new install. I3_ATTR_RIGHT_VIEW_QUEUE_CONTROL_COLUMNS
   Skills	View column	Grants the user, workgroup, or role the ability to search for skills. I3_ATTR_RIGHT_VIEW_SKILL_LIST
   Workgroups	View column	Check View box at intersection with workgroup name to allow selection of the workgroup when a view is added. I3_ATTR_USER_WORKGROUPS
   	Statistics column	Check Statistics box at intersection with workgroup name to allow statistic selection when a view is added. I3_ATTR_RIGHT_VIEW_INDIVIDUAL_STATS
   Queue
   Note: When a line, station, user, or workgroup queue is selected, the Advanced Access Details button is enabled, allowing you to set the user's queue monitoring and modification rights.
   Group	Name	Description
   Line Queues	Modify column	Assigns a grouping of advanced access details. By checking the intersection of the Modify column and a line queue, Pickup, Transfer, and Disconnect rights are assigned, as if you had individually assigned these rights using the Access Control Dialog, using the procedure in Set queue access rights using the Access Control Details dialog. This checkbox grants all three at once. I3_ATTR_RIGHT_PICKUP_LINE_QUEUE I3_ATTR_RIGHT_TRANSFER_LINE_QUEUE I3_ATTR_RIGHT_DISCONNECT_LINE_QUEUE
   	Monitor column	Assigns a grouping of advanced access details. By checking the intersection of the Monitor column and a line queue, Coach, Join, Listen, and Record rights are assigned, as if you had individually assigned these rights using the Access Control Dialog, using the procedure in Set queue access rights using the Access Control Details dialog. The Monitor checkbox grants all four at once. I3_ATTR_RIGHT_RECORD_LINE_QUEUE I3_ATTR_RIGHT_LISTEN_LINE_QUEUE I3_ATTR_RIGHT_JOIN_LINE_QUEUE I3_ATTR_RIGHT_COACH_LINE_QUEUE
   	View column	View access to line queue. I3_ATTR_RIGHT_VIEW_LINE_QUEUE_LIST
   Station Queues	Modify column	Assigns a grouping of advanced access details. By checking the intersection of the Modify column and a station queue, Pickup, Transfer, and Disconnect rights are assigned, as if you had individually assigned these rights using the Access Control Dialog, using the procedure in Set queue access rights using the Access Control Details dialog. This checkbox grants three all at once. I3_ATTR_RIGHT_PICKUP_STATION_QUEUE I3_ATTR_RIGHT_TRANSFER_STATION_QUEUE I3_ATTR_RIGHT_DISCONNECT_STATION_QUEUE
   	Monitor column	Assigns a grouping of advanced access details. By checking the intersection of the Monitor column and a station queue, Coach, Join, Listen, and Record rights are assigned, as if you had individually assigned these rights using the Access Control Dialog, using the procedure in Set queue access rights using the Access Control Details dialog. The Monitor checkbox grants all four at once. I3_ATTR_RIGHT_RECORD_STATION_QUEUE I3_ATTR_RIGHT_LISTEN_STATION_QUEUE I3_ATTR_RIGHT_JOIN_STATION_QUEUE I3_ATTR_RIGHT_COACH_STATION_QUEUE
   	View column	Which station queues a Supervisor user can view. I3_ATTR_RIGHT_VIEW_STATION_QUEUE_LIST
   User Queues	Modify column	Assigns a grouping of advanced access details. By checking the intersection of the Modify column and a user queue, Pickup, Transfer, Disconnect, Mute, and Hold rights are assigned, as if you had individually assigned these rights using the Access Control Dialog, using the procedure in Set queue access rights using the Access Control Details dialog. This checkbox grants all five rights at once. I3_ATTR_RIGHT_PICKUP_USER_QUEUE I3_ATTR_RIGHT_TRANSFER_USER_QUEUE I3_ATTR_RIGHT_DISCONNECT_USER_QUEUE I3_ATTR_RIGHT_MUTE_USER_QUEUE I3_ATTR_RIGHT_HOLD_USER_QUEUE
   	Monitor column	Assigns a grouping of advanced access details. By checking the intersection of the Monitor column and a user queue, Coach, Join, Listen, and Record rights are assigned, as if you had individually assigned these rights using the Access Control Dialog, using the procedure in Set queue access rights using the Access Control Details dialog. The Monitor checkbox grants all four at once. I3_ATTR_RIGHT_COACH_USER_QUEUE I3_ATTR_RIGHT_JOIN_USER_QUEUE I3_ATTR_RIGHT_LISTEN_USER_QUEUE I3_ATTR_RIGHT_RECORD_USER_QUEUE
   	View column	Which user queues a Supervisor user can view. I3_ATTR_RIGHT_VIEW_USER_QUEUE_LIST
   	Statistics column	View access to user queue statistics. I3_ATTR_RIGHT_VIEW_INDIVIDUAL_STATS
   Workgroup Queues	Modify column	Assigns a grouping of advanced access details. By checking the intersection of the Modify column and a workgroup queue, Pickup, Transfer, and Disconnect, Activate Self, and Activate Others rights are assigned, as if you had individually assigned these rights using the Access Control Dialog, using the procedure in Set queue access rights using the Access Control Details dialog. This checkbox grants three five at once. I3_ATTR_RIGHT_PICKUP_WORKGROUP_QUEUE I3_ATTR_RIGHT_TRANSFER_WORKGROUP_QUEUE I3_ATTR_RIGHT_DISCONNECT_WORKGROUP_QUEUE I3_ATTR_RIGHT_ACTIVATE_SELF I3_ATTR_RIGHT_ACTIVATE_OTHERS
   	Monitor column	Assigns a grouping of advanced access details. By checking the intersection of the Monitor column and a workgroup queue, Coach, Join, Listen, and Record rights are assigned, as if you had individually assigned these rights using the Access Control Dialog, using the procedure in Set queue access rights using the Access Control Details dialog. The Monitor checkbox grants all four at once. I3_ATTR_RIGHT_RECORD_WORKGROUP_QUEUE I3_ATTR_RIGHT_LISTEN_WORKGROUP_QUEUE I3_ATTR_RIGHT_JOIN_WORKGROUP_QUEUE I3_ATTR_RIGHT_COACH_WORKGROUP_QUEUE
   	View column	View access to Workgroup queue. I3_ATTR_RIGHT_VIEW_WORKGROUP_QUEUE_LIST
   	Search column	Access to view a Workgroup Queue in a search. I3_ATTR_RIGHT_VIEW_IN_SEARCH_WORKGROUP_QUEUE
   Server
   Group	Name	Description
   Station Groups	View column	View only access to Station Groups. I3_ATTR_RIGHT_VIEW_STATION_GROUPS
   	Search column	Access to which stations a user can see in Transfer dialog's "Transfer To" search. I3_ATTR_RIGHT_VIEW_IN_SEARCH_STATION_QUEUE
   Station Logon
   Group	Name	Description
   Stations	View column	Access to which stations a user can logon to. I3_ATTR_RIGHT_LOGIN_STATION
   System
   Group	Name	Description
   Chat Files	View column	View only access to Interaction Files. I3_ATTR_OPTION_CHAT_FILES
   Chat Messages	View column	View only access to Interaction Messages. I3_ATTR_OPTION_CHAT_MESSAGES
   Chat URL's	View column	View only access to Interaction URLs. I3_ATTR_OPTION_CHAT_URLS
   General Directories	View column	View only access to General Directories (I3TextRwp, I3Tracker Private Reverse Whitepaper, I3Tracker Public Reverse Whitepaper, CIC Private Contacts, CIC Public Contacts, etc.) I3_ATTR_RIGHT_VIEW_GENERAL_DIRECTORIES
   Interaction Reporter Reports	View column	View only access to Interaction Reporter Reports (Fax Detail, Fax summary, Line Detail, Line Group Detail, etc.) To print using the Interaction Details dialog, the "Interaction Detail" box much be checked. I3_ATTR_RIGHT_VIEW_HISTORICAL_REPORTS
   Layouts	View Column	View only access to list of layouts.
   Misc Items	Proxy Logins	Checking the Proxy Logins right allows a user to log in on behalf of other CIC users. I3_ATTR_RIGHT_MISC
   Phone Number - Classifications	View column	View only access to Phone Number-Classifications. I3_ATTR_RIGHT_CLASSIFICATION_LIST
   Plugins	List of Plugins	View only access to Plugins chosen for this ACL. I3_ATTR_RIGHT_PLUGINS_LIST
   Response Management	View column	View only access to Response Management. I3_ATTR_RIGHT_RESPONSE_MANAGEMENT_LIST
   Status Messages	View column	View only access to Status Messages. I3_ATTR_RIGHT_STATUS_MESSAGE_LIST
   e-FAQ's	View column	View only access to e-FAQ's. I3_ATTR_RIGHT_EFAQS_LIST
   User
   Group	Name	Description
   Users	View History column	View access to user interaction history. I3_ATTR_RIGHT_VIEW_USER_INTERACTION_HISTORY
   	Change Status column	Access to change a user's status. I3_ATTR_RIGHT_CHANGE_USER_STATUS

5. Click Close to dismiss the Access Control dialog.

6. Click Apply to save changes to the configuration.

7. Click OK to dismiss the configuration dialog.

Related Topics

Set queue access rights using the Access Control Details dialog