Multi-Part Interaction Example

Multi-part interactions involve more than two participants. The most common scenario is a conference call. In a multiparty interaction, each conference participant is represented by a single summary and detail record.

For example, a conference with three participants might be created as follows:

1. An external party calls the CIC system.

2. An agent answers the call.

3. The agent consults another agent, creating the conference. In this scenario, three records can be displayed by about the conference. 

Here is the master record for such a conference:

Detail records for each party are opened by clicking on rows in the master summary. The first participant is shown below.