Feedback

  • Contents
 

Queue States

Queues have a state condition, which is similar to an interaction's state. Queue state indicates the general state of the queue object. In queue controls, icons in the Queue column indicate the state of the queue object, based on the Eic_AssignedDistributionQueue attribute.  

 

Normal

Connected

Held

Disconnected

Call

Callback

Chat

Email

Generic Object

Instant Question

Related Topics

Queue Columns

Interaction States