Wrap-up Code Chart View

This view shows wrap-up code statistics in a chart. Wrap-up codes are strings that indicate the completion status of a call step. Wrap-up codes are the disposition options that agents see in a script.

Site

Selects the name of the Outbound Dialer server or [All sites].

Campaign

Selects the name of a Campaign.

Statistic

Selects a Dialer wrap-up statistic.

Interval

Selects a statistic collection interval.

Wrap-up Category

Wrap-up Category Chart View