Log Viewer Procedures

Log Viewer is the Customer Interaction Center utility that reads application and subsystem logs. Log files provide a record of processing steps completed and they record the status of an application or subsystem at a specific point in time. For this reason, Log Viewer is useful for troubleshooting problems and for understanding the internal processing of software applications and CIC server subsystems.

Log Viewer reads entire trace logs or snips of log files. It can search log files for literal strings, find log entries that occurred at a specific time, locate specific types of log entries, manage bookmarks, color code entries, and filter logs to display only entries of interest. Log Viewer can display multiple logs and optionally synchronizes entries between logs.

The procedures in other topics explain how to perform common tasks in Log Viewer.