(Graph) Area Code Report

This graph shows all outbound calls by area code, and includes total duration of calls, total calls to that area code, and average duration of calls to that area code. The international version of this report is the International Remote number Logical Component 1 graph. The Area Code graph provides managers with regional calling patterns. By using this report, you can determine the distribution of calls to various area codes.

Parameters

You specify the range of country codes, area codes (enter a "-" (dash) for a null value), site IDs, and date times as parameters. You can specify all or part of a day in the time range. You can specify if you want to see detail or summary and if want to print the graph.

Report Log Tables	Interaction Administrator Unique Report Identifier
CallDetail	GRAPH_AREA_CODE_NAME

 

Graph Element	Report Field or Value	Field or Value Description
Country	CountryCode	The country code called from this site.
Area Code	RemoteNumberLoComp1	The area code numbers called from this site.
Total Duration	Sum(CallDurationSeconds)	The sum of CallDurationMinutes of outbound calls placed within the specified region or area code.
Total Calls	Count of RemoteNumber	A count of the number of calls made to this area code.
Average Duration	Sum(CallDurationSeconds) / Count(ConnectedDate)	The average amount of time of outbound calls placed within the specified region or area code.
Actual codes (horizontal)	Count of codes	The codes are listed on this axis.
Number of codes (vertical)	Count of the codes	The number of codes are listed on this axis.

Record Selection Criteria:

{CallDetail.CallDirection} = "Outbound" and

{CallDetail.CallType} = "External" and

{CallDetail.ConnectedDate} in {?StartDateTime} to {?EndDateTime} and

/ / {CallDetail.RemoteNumber} in {?StartCode} to {?EndCode}  

{CallDetail.RemoteNumberLoComp1} in {?StartCode} to {?EndCode} and

{CallDetail.RemoteNumberCountry}in {?StartRemoteNumberCountryCode} to {?EndRemoteNumberCountryCode} and

{CallDetail.SiteId} in{?StartSiteId} to {?EndSiteID}