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Interaction Reporter Help
Line Group Activity Summary by Line Report
This report evaluates the line group activity for a day. This reports show call activity on the configured line groups across several days.
Important note for SIP
users
The Line Group reports were not
designed to report on a SIP Line configuration. As a result, the information
calculated for the Line Group reports might not be accurate for SIP lines.
Parameters
You specify the range of dates and times, site IDs, and line group identifiers as parameters. IC sorts this report by SiteID, dIntervalStart, and GroupID. The line identifiers are defined in Interaction Administrator on the IC server. You can specify all or part of a day in the time range.
The report is based on a logging subsystem that is updated every 10 seconds plus time dependent on implementation architecture or topology.
Report Log Tables |
Interaction Administrator Unique Report Identifier |
IlineGroupStats, LineGroupConfigi |
LINE_GROUP_ACTIVITY_SUMMARY_BY_LINE |
Sample report
Click on the image below to view a sample of this report.
Report Element |
Report Field or Value |
Field or Value Description |
Site ID |
SiteID |
The name of the Site ID as specified in the range. |
Date |
dIntervalStart |
The date for each day in the specified range. |
Line Group |
GroupID |
The name of the line group in the specified range. The * line group is the summary line group and includes the information for all the line groups. |
GradeOfService |
-1 |
By default, this parameter value is configured to -1. This value ensures that there will not be a return of no records selected if line groups for selected time are all zero. |
Avg Lines Available |
tResourceAvailable / nDuration AverageLinesAvailable |
The average number of lines available in the line group in the specified range. |
Interval Start |
dIntervalStart |
The time the interval started. |
Duration per Line |
nDuration |
The amount of time the average line is available in the line group. |
Max Avail Duration |
tResourceAvailable |
The maximum time available for the entire line group. |
Utilization |
tSeized |
The amount of time that the lines in the line group were busy or seized. |
% Utilization |
(tSeized / tResourceAvailable) * 100 |
The percentage of time that the lines in the line group were busy or seized. |
Total Calls |
nEntered |
The total number of calls for each line group in the specified range. |
Calls Out |
nOutboundEntered |
The number of outbound calls that entered the line group during the specified date / time range. |
% of Calls Out |
nOutboundEntered / nEntered * 100 |
The percentage of outbound calls that entered the line group during the specified date / time range. |
Avg. Call Duration |
tSeized / nEntered |
The average amount of time each call occupied the line in the line group. |
Max Calls Entered |
mEntered |
The maximum number of calls that entered the line group at the same time. This number can never exceed the number of lines available. |
% All Busy |
(tAllBusy / tResourceAvailable) * 100 |
The percentage of time that all the lines in the line group were blocked or seized. |
% Out Blocked |
(nOutboundBlocked / (nEnteredOutbound + nOutboundBlocked)) * 100 |
The percentage of outbound calls that were blocked in a line group. |
Record Selection Criteria for this report includes:
{ILineGroupStats.GroupId} in {?StartLineGroup} to {?EndLineGroup} and
{ILineGroupStats.dIntervalStart} in {?StartDateTime} to {?EndDateTime} and
{ILineGroupStats.SiteId} in {?StartSiteID} to {?EndSiteId} and
({LineGroupConfig.ReportFlag} = 1 or {LineGroupConfig.GroupID} = ‘*’ and
{@PercAllLinesBusy} > {@PercGradeOfService} and
{LineGroupStats.tAllBusy} > ?