Satisfaction Trends (Line Graph) Report

The Survey Satisfaction Trends report shows the satisfaction trend for an agent over time, by survey. The report is displayed in a line graph. This report includes data from completed surveys.

Parameters

Specify a range of dates and times, name of a survey, and users to include in the report.

 

Report Log Tables	Interaction Administrator Unique Report Identifier
vcssSurveyScoringSummary	SURVEY_SATISFACTION_TREND

 

 

 

Report Element	Report Field or Value	Field or Value Description
Title	ReportTitle	Satisfaction Trends (Line Graph)
Score		Average score of surveys for selected users.
Date	SurveyDateTime_GMT	The date the survey was complete.
Users	ICUserID	User ID displayed in the legend.

 

Record Selection Criteria:

{vcssSurveyScoringSummary.ICUserID} in {?Users} and

{vcssSurveyScoringSummary.SurveyName} in {?Survey}

and

 {vcssSurveyScoringSummary.EventDate} in {?SurveyDateTime_GMT}

and

{vcssSurveyScoringSummary.IsCompleted} <> 0