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Schedule (Graph) Report

The Schedule (Graph) is a report based on the published employee schedules generated by Interaction Optimizer. This report displays a graph of individuals' start and end times--in 15 minute intervals--of planned work shift activities, for a specified date and time range. Use this report to view a summary of planned work shift activities for a group of individuals in a graph format.

Parameters

Specify a Schedule Name and a start and end range to include in a report. You can also specify a Published Date, user names, and the beginning and ending date and time to include in a report.

Report Log Tables

Interaction Administrator Unique Report Identifier

IO_Schedule

IO_ScheduleInterval

IO_ActivityType

IO_Agent

IO_NamedSchedule

SCHEDULE_GRAPH

 

Sample report

Click on the image below to view a sample of this report.

 

 

Report Element

Report Field or Value

Field or Value Description

Report Title

ReportTitle

Schedule (Graph)

Schedule range

ScheduleName

Schedule Name, list of Schedule Names, or range.

Published (local time)

PublishedDate

Date of Interaction Optimizer published schedule

Users

Users

Agent and supervisor names from the generated Interaction Optimizer published schedule. Name of the individual whose scheduled work activities are generated in this report.

Date/Time Range

BeginDateTimeReport

The date and time that starts the range for this report.

Date/Time Range

EndDateTimeReport

The date and time that ends the range for this report.

Record Selection Criteria for this report includes:

{IO_NamedSchedule.ScheduleName} in {?ScheduleName} and

Datevalue(ININ_ConvertUTCTimeToLocalTime ({IO_NamedSchedule.PublishedDateTimeUTC} )) in {?PublishedDate} and

{IO_Agent.UserName} in {?Users} and

(

 {@IntervalStart} in {?BeginDateTimeReport} to_ {?EndDateTimeReport} OR

      ( {@IntervalStart} < {?BeginDateTimeReport} and {@IntervalEnd} >= {?BeginDateTimeReport} )

 )