Contents

Station ID Summary Report

The Station ID Summary report shows the Station ID summary information by date for a selected range of stations, including call duration, call count, and average duration.

Parameters

You specify a range of station IDs, dates, times, site IDs, and shift IDs to include in the report. IC sorts this report by station ID, and then by date time in ascending order.

Report Log Tables	Interaction Administrator Unique Report Identifier
Call Detail Record Log	STATION_ID_SUMMARY

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Station ID	StationID	The station ID of the location where the interactions are being placed or received.
Date	ConnectedDate	The date for each day included in the date range selected for this report.
Total Calls	Count (ConnectedDate)	The total number of calls placed or received by the current user for a particular account code and the specified date range.
Total Duration	Sum(CallDurationSeconds)	The total number of hours, minutes and seconds the user spent on this call. This number will be expressed as hh:mm:ss
Average Duration	Avg (CallDurationSeconds)	The average amount of time the selected users spent on all inbound and outbound calls during the specified date range. This number will be expressed as hh:mm:ss.
Outbound Calls	Count (CallDirection); CallDirection = "Outbound"	This is the count of the call direction where the call direction is outbound for calls placed by the current user for the date range specified.
Outbound Duration	Sum(CallDurationSeconds); CallDirection = "Outbound"	The total amount of time spent by the selected users on outbound calls during the specified date range. This number will be expressed as hh:mm:ss.
Avg. Outbound Duration	Avg (CallDurationSeconds); CallDirection = "Outbound"	The average duration of outbound calls for the current user during the specified date range for a particular account code.
Inbound Calls	Count (CallDirection); CallDirection = "Inbound"	This is the count of the call direction where the call direction is inbound for calls placed by the selected users for the date range specified and for all account codes.
Inbound Duration	Sum(CallDurationSeconds); CallDirection = "Inbound"	The total amount of time spent by the selected users on inbound calls during the specified date range and for all account codes. This number will be expressed as hh:mm:ss.
Avg Inbound Duration	Avg (CallDurationSeconds); CallDirection = "Inbound"	The average amount of time spent by the current user on inbound calls during the specified date range and for all account codes. This number will be expressed as hh:mm:ss.
Number of Calls	Count (ConnectedDate); by AccountCode	The total number of calls placed or received by the current user for a particular account code and the specified date range.
Avg. Duration	Avg (CallDurationSeconds); by AccountCode	The average amount of time the current user spent on all inbound and outbound calls during the specified date range for a particular account code. This number will be expressed as hh:mm:ss.
Number Out Calls	Count (CallDirection); CallDirection = "Outbound"; by AccountCode	The number of outbound calls for the current user during the specified date range for a particular account code.
Avg. Outbound Duration	Avg (CallDurationSeconds); CallDirection = "Outbound"; by AccountCode	The average duration of outbound calls for the current user during the specified date range for a particular account code.
Number Incoming Calls	Count (CallDirection); CallDirection = "Inbound"; by AccountCode	The number of inbound calls for the current user during the specified date range for a particular account code.
Avg. Inbound Duration	Avg (CallDurationSeconds); CallDirection = "Inbound"; by AccountCode	The average duration of inbound calls for the current user during the specified date range for a particular account code.
Inbound Duration	Sum(CallDurationSeconds); CallDirection = "Inbound"	The total amount of time spent by the selected users on inbound calls during the specified date range and for all account codes. This number will be expressed as hh:mm:ss.

Record Selection Criteria:

{CallDetail.stationid} in {?stationid} and

{CallDetail.SiteId} in ({?SiteId} ) and

{@StatusTime} IN {?ShiftTime} and

{CallDetail.ConnectedDate} = {?DateTime}

Formulas:

All times are expressed as hh:mm:ss. This formula is used throughout the report to convert seconds to hh:mm:ss. This formula is external to the report file.

Averages - Sum(CallDetail.CallDurationSeconds)/Count(CallDetail.ConnectedDate)

Averages are calculated by taking the sum of the CallDurationSeconds field and dividing by the count of the ConnectedDate. This is not an average of an average. The Grand Total Averages are recalculated based on the above formula.