Chatbot Service

A cloud-based chatbot service for PureConnect is now available in PureConnect 2018 R4. The initial version supports chatbots with Genesys Intelligent Automation. Genesys expects to add support for other chatbot providers in future releases. For more information, see the PureConnect Integration with Genesys Intelligent Automation Technical Reference in the PureConnect Documentation Library at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/technical_reference_documents.htm.