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Conditional Release of CX Insights and Social Media Features

PureConnect 2018 R4 includes a conditional release of CX Insights dashboards and the social media features that support public social media interactions with Facebook and Twitter. The conditions of the release require the local deployment of the MiniShift Platform as a Service, separate from the PureConnect server installation. This MiniShift platform runs the social media and CX Insights microservices, which are distributed in containers.

Genesys expects to provide the GA release of CX Insights and social media features with the 2018 R5 release later in November. In that release, the features will be hosted in the cloud and available for both PureConnect Cloud and PureConnect on-premises customers. At that time, customers using the 2018 R4 conditional release of the features may need to change their configuration of CX Insights and social media features.

Note:  The previous information has been superseded by information in the 2018 R5 release. Click here for more information.

Social Media Features Conditional Release Update (16 October, 2018)

The social media feature containers are available for download on the Product Information Site and you must read the documentation for how to implement social media with the conditional release to learn how to install and configure these files. For more information on licensing and configuration of social media features, see the PureConnect Social Media Technical Reference.