Enhanced SMS (Text Message) Support

The following are enhancements to SMS routing:

•  Support for SMS routing as chat, which allows a customer and an agent to have a chat-like conversation using SMS.

•  Support and configuration for multiple HTTP-based SMS brokers.

•  Support for configuration of basic SMS routing rules, based on ANI, DNIS, or the body of the text message.

•  Routing options include Chat, Generic Object, and Handler.

•  Text masking supported with SMS Chat Routing.

SMS Routing Configuration