Genesys Rebranding

Many visual elements of CIC were updated to reflect the merger with Genesys and the renaming of the CIC platform to PureConnect. PureConnect is the new name for the CIC family of products. CIC is a product within PureConnect.

Examples of updated visual elements include splash screens, logos, logon screens. There are also changes to PureConnect application shortcut locations. The following sections describe some important changes.

Windows Start Menu Location

Previously, CIC applications were located under Interactive Intelligence in the Windows Start menu. Starting in this release, the applications are located under PureConnect. Once all of the applications are upgraded to 2018 R1 or later, the Interactive Intelligence folder will be removed.

If any third-party customizations laid down their own items into the Start menu under Interactive Intelligence, then they will need to be updated to lay down those items under PureConnect in the Start menu.

Installed Application Publisher Name

Previously, CIC applications were installed with Interactive Intelligence, Inc. as the publisher. Starting in this release, the PureConnect applications are now installed with Genesys as the publisher.

If any third-party customizations or utilities depend on the publisher value for finding installed applications, they will need to be updated to look for Genesys instead of Interactive Intelligence.

Renaming of the ININProductInfo Utility

This utility was renamed to PureConnectProductInfo.

What Has Not Changed

• The install location for PureConnect applications
• Registry locations/names used by PureConnect
• Application names, unless otherwise noted
• Third-party integration compatibility with the IceLib or IC Web Services (ICWS) APIs
• Windows service names
• Log file names
• Extensions of proprietary file names, such as i3f