ICWS (Interaction Center Web Services)

Interaction Center Web Services (ICWS) includes these enhancements:

•  New APIs for Interaction Process Automation and Workforce Management

•  Enhancements to the Configuration, Connection, Licenses, and Status APIs

•  Improved Error responses

See https://developer.inin.com/documentation/pages/default.aspx for documentation, examples, or to download the ICWS SDK.