ICWS (Interaction Center Web Services) SDK

This SU includes the initial release of the Interaction Center Web Services (ICWS) SDK. ICWS is a RESTful API for web, mobile, and desktop client applications. This initial release includes a limited set of APIs. Future SUs will provide more functionality.

All of our next-generation web applications, including Web Client and Web Administrator, use this SDK. Those applications will release in future service updates.

The ICWS SDK comes with documentation and sample applications, and it requires the IceLib/ICWS license. Customers who already have an IceLib license can use ICWS, as IceLib and ICWS share a license.