Interaction Connect Custom Buttons

You can use Interaction Administrator to configure the behavior and appearance of custom buttons for Interaction Connect. These custom button can appear on any queue control toolbar, including My Interactions. Interaction Connect custom buttons can invoke an add-in or a handler.

Note: This new feature adds Connect Add-In Notification to the Actions available in Interaction Administrator Client Button Configuration.

Add-ins invoked by custom buttons are installed on the web server. When a user clicks a custom button configured to notify an add-in, it passes to the add-in the interaction ID of the selected interaction (if any). It also passes along the ID of the user who pressed the button, the station from where the request was made, and the queue ID and type (if the button was pressed from a queue view). The add-in then performs whatever action is required as customized.

Handlers invoked by custom buttons send a notification to launch a custom handler. This action passes to the handler the interaction ID of the selected interaction (if any), the ID of the user that pressed the button, and the station from where the request was made. The handler then performs whatever action is required as customized.

For more information, see Custom Buttons in the Interaction Connect help.