Interaction Connect Templates

Administrators can create and manage client templates in Interaction Connect. Interaction Connect client templates display selected views in pre-determined locations. CIC administrators use Interaction Administrator to apply these templates to users, roles, and workgroups. For more information, see Client Templates.

Interaction Connect client templates:

• Display a standard set of views.

  Important: A user’s Access Control rights and Security Rights determine whether a view appears in an agent's interface. For example, if an applied template includes a workgroup queue view, the user still needs the View Workgroup Queues Access Control right for that queue to see this view.

• Set a default location for views included in the client template.