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Interaction Connect Widgets Configuration

Widgets are streamlined and lightweight elements you can add to your company’s website to support activities like chatting with an agent. PureConnect Widgets are javascript-based, cloud-hosted, and cloud-configured extensions that implement the Genesys Widgets API under a continuously integrated and deployed release model.

These widgets are easy to configure and deploy by means of code snippets you include in your company’s website. You can configure Genesys Widgets in the new Widgets view in Interaction Connect. For more information, see Widgets in the Interaction Connect help.

Note: This initial release supports the Genesys Chat widget.

Developers can get information about extending or customizing Widget functionality in the PureEngage documentation. See: