Interaction Desktop General Availability

CIC 2015 R3 includes the initial release of our new desktop CIC client, Interaction Desktop. This application includes all of the client functionality from Interaction Client .NET Edition, with improved email views and optimizations to some other client functionality.

Future versions of CIC will include additional functionality, such as the supervisor views in Interaction Center Business Manager (ICBM). The goal is to allow users to receive calls and manage the contact center from a single application.

Refer to the Interaction Desktop Quick Start Guide in the CIC Documentation Library for an overview of the differences between Interaction Client .NET Edition and Interaction Desktop.  

During the installation of CIC 2015 R3, some or all user settings from Interaction Client .NET Edition are automatically migrated to Interaction Desktop. For more information about the transition, refer to the Transition to Interaction Desktop Administrator’s Guide in the CIC Documentation Library.

Interaction Desktop

Interaction Desktop Email Features