Interaction Dialer Support Added to IC Web Services (ICWS)

ICWS now provides the ability to perform various Interaction Dialer related operations:

• Log in and out of Interaction Dialer campaigns.

• Mark agents as ready for calls.

• Request breaks from taking Interaction Dialer interactions.

• Disposition Interaction Dialer interactions.

• Provide access to system facilities, such as sending a notification to one or more custom handlers and subscribing to hander-sent notifications.

ICWS does not yet include support for Interaction Dialer scripts or staging.