Interaction Monitor

Starting in CIC 2017 R2, CIC will use and require TLS 1.1 to better support PCI compliance. The PCI Council’s Data Security Standard version 3.1 mandates this change. However, Interaction Monitor 1.0 requires TLS 1.0, so it will not be compatible with CIC 2017 R2 and subsequent releases. CIC releases prior to CIC 2017 R2 will continue to support Interaction Monitor.

In addition, the latest version of firmware that Interaction Monitor supports on the AudioCodes gateway (Mediant 1000 and Mediant 2000) includes:  M1000a: 6.40a.018.007, M1000b: 6.80A.261.013, M2000: 6.40a.063.001. For more information about firmware, see page 4 of the Interaction Monitor Server Implementation Guide.