Interaction Recorder HTTPS Support for Export, Playback, and Archiving

The Interaction Recorder container in Interaction Administrator includes new configuration options to help secure communication paths when accessing recordings for playback, archiving, and exporting.

For ICELib applications that export recordings in ININ.IceLib.QualityManagement.RecordingsManager, new public GetExportUriSecure API methods check the Enable HTTPS Exchanges for Playback, Archiving, and Exporting Recordings configuration setting. When enabled, exporting of recording files uses HTTPS exchanges. When disabled, exporting defaults to HTTP exchanges.

When installing Interaction Recorder Remote Content Service (RCS), a new Remote Host Secure Port HTTPS option allows customers to specify the secure/https port for each remote content service. The default secure port is 8107.

Note: The secure (HTTPS) port value for an Interaction Recorder Remote Content Service connection is changeable in the ircontentserverconfig.xml file after installation. All recordings should be processed before changing the HTTPS port value; otherwise, there may be accessibility issues with unprocessed recordings until the original port number is restored. Remote Content Service must be restarted for a new HTTPS port to take effect.