Interaction Supervisor iPad Edition

Interaction Supervisor iPad Edition is a new product that allows supervisors to use many of the original Interaction Supervisor functions on iPads. The application has different views, including a workgroup dashboard, an agent dashboard, and a new Agent Locator feature.

Interaction Supervisor iPad Edition - Workgroup dashboard

The Agent Locator feature allows supervisors to get a visual representation of the contact center based on a floor plan. As soon as a user logs on to Interaction Client, the user appears in the floor plan at the desk or location from which they logged on. This feature gives supervisors an easy way to see the location of a specific user. The Agent Locater view also provides real-time information, such as a user’s status and information about interactions on which the user might be working.

Interaction Supervisor iPad Edition - Agent Locator

The application requires a separate access license and is compatible with iPad Gen 2+ with iOS 6.0+. The iPad application is available in the Apple iTunes store. A ‘View Demo’ option is available in the application to see its capabilities.

The Interaction Supervisor iPad Edition will release shortly after the CIC 4.0 SU4 release, and licenses will be available to order.