Legacy Salesforce Integrations

Updated September 15, 2016

CIC’s integration with Salesforce Desktop will no longer be available for installation or use starting with CIC 2017 R1, which is estimated to be available in November 2016. Salesforce no longer supports the CTI Toolkit, which will stop working by February 2017. The CTI Toolkit is the foundation of the CIC Salesforce Desktop integration. Based on Salesforce’s end of support, the Salesforce Desktop integration is end-of-life and no longer supported in CIC 2017 R1 and later versions.

The IC Integration for Salesforce Web will no longer be available for installation or use starting with CIC 2017 R2, which is estimated to be available in February 2017. This Salesforce Web integration will remain under standard support terms, but will no longer be available for sale or updates in CIC 2017 R2 and later versions.

Customers using these legacy Salesforce integrations should move to the newer CIC for Salesforce integration, which was released in July 2015, and includes numerous enhancements. For more information about the CIC for Salesforce integration, see the CIC for Salesforce help.

Note:  The CIC for Salesforce integration is released on a different schedule from CIC and therefor it has its own CIC for Salesforce Release Notes list as well as a "What's new in CIC for Salesforce" topic.