MRCP Regionalization and Selection Rules

Interaction Center now supports the use of selection rules for MRCP servers configured in Interaction Administrator. Users can now configure rules that determine which MRCP server locations to use. Selection of MRCP servers is then based on the location where the audio will be streamed. Previously, the rules for selecting an MRCP server were not customizable, and preferred fallback locations were not configurable.

MRCP Regionalization Configuration