New Features in 2023 R3

Important: CIC 2023R3 Upgrade process: PureConnect 2023 R3 is incorporated with OpenSSL 3.0.8 and it's a major update containing support for many key security improvements as well as renewed FIPS certification.

3-Step Process:

Step-1: Latest Patch Versions: Upgrade CIC and all PureConnect components to the last 5 releases, latest patch (2022R1 to 2023R2).

Step-2: Certificates update to SHA-256 Digest: PureConnect 2023 R3 with OpenSSL 3.0 mandates all CIC processes to be set up to use SHA-256 certificates.

Step-3: Install 2023R3: Upgrade CIC and all PureConnect components to 2023R3.

For more information, see https://genesys.my.site.com/customercare/kA94X0000008PjuSAE?name=CIC-2023R3-Upgrade-process

This section lists the features that are new in the CIC 2023 R3

• Update to OpenSSL 3.0

• MS Teams Integration-Use Teams as Login Station

• Validation of Polycom UCS 5.9.7.4477 Rev F and Trio Software 5.9.6.3432

• Interaction Connect-Upgrade Third Party Libraries

• Validation of Polycom UCS 6.4 Firmware

• AudioCodes and Genesys Firmware Upgrade to 2.2.16.643

• CIC4SF-Update Salesforce Platform APIs in Managed Packages

• Salesforce Summer '23 compatibility with PureConnect for Salesforce client

• Microsoft Windows 11 Support