New REST Tools for IVR Deployment

Interaction Designer includes a new REST tool palette, which includes six new tools for developing REST-based IVR applications. These applications can now make REST-based calls directly to web servers. Previously, IVR developers used the Interaction Designer SOAP tools with middleware to REST-based calls. The new tools include:

• REST HTTP

• Bearer Token Request

• JSON Builder

• JSON Parser

• Array Builder

• Array Parser