New SMS Brokers

PureConnect now supports Genesys and Nexmo as SMS brokers by default. This means you are not required to do any broker integration work. You can just select Genesys or Nexmo as an SMS broker when configuring an SMS broker for PureConnect.  Both Genesys and Nexmo support inbound SMS, outbound SMS, and delivery receipts.

Note: Via Genesys SMS, PureConnect supports receiving all domestic and international inbound SMS. It supports sending outbound SMS in the United States and Canada only. We anticipate the ability to send outbound messages to other countries via Genesys SMS in Fall 2017.

For more information about SMS broker configuration, see SMS Broker in the Interaction Administrator help. For more information about SMS, see the Short Message Service Technical Reference.