PureConnect Cloud Billing Notice

In order to provide PureConnect Cloud customers with additional visibility into your monthly usage, we made a modification to all PureConnect Cloud invoice layouts beginning April 30, 2019.  Previously, your usage orders combined the committed and overage charges for a part number into one line item.  Moving forward, if there is overage for a part, you will see that amount separated out and listed on a second line. There is no change in the amount charged or billed, it is solely a change to how the information is displayed.  Please reach out to NAM.Cloud_OM@genesys.com (for North America and Latin America customers) or EMEA.Cloud_OM@genesys.com (for EMEA customers) or APAC.Cloud_OM@genesys.com (for APAC customers) with questions.