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Public Access to Technical Content

Starting in CIC 2016 R1, the PureConnect Documentation Library and the Just in Time videos developed by Education have a new public location hosted on help.genesys.com/cic. The PureConnect Developer Portal, developer.inin.com, no longer requires a logon to access content. The public URLs provides easier access to the technical resources for all CIC customers and partners.

PureConnect Documentation Library	help.genesys.com/cic	Existing links and bookmarks to the rebranded PureConnect Documentation Library and all help systems and documents within it are automatically redirected to the new location.
Just-In-Time Videos	help.genesys.com/justintime/index.html	This is a library of easy-to-find, brief, and focused "how-to" training videos that apply to all CIC customers. The videos were previously hosted on the CaaS MyCloud portal.
Developer Portal	developer.inin.com	The established URL continues to work for the Developer Portal even though some of its content is hosted on the new public site.