PureConnect as a Genesys Cloud SSO Provider

PureConnect can act as an Single Sign-On Identity Provider for Genesys Cloud. Using PureConnect as an IdP enables PureConnect users to employ their PureConnect user IDs and passwords to log on to Genesys Cloud from a browser. PureConnect users do not then need separate Genesys Cloud user IDs and passwords.

This functionality provides a seamless experience for users of WEM 2.0 (and potential future Genesys Cloud services) that are integrated into Genesys Cloud Collaborate. The user does not have to authenticate multiple times when accessing the functionality that the services offer.

Languages

Only PureConnect's supported languages are available in the logon dialog where users provide IC credentials. These languages are a subset of Genesys Cloud's supported languages. Customers are encouraged to verify that their required language is available. Currently, PureConnect does not support Finnish or Thai, which are supported by Genesys Cloud. In the future, Genesys Cloud might add additional languages that are not supported by PureConnect.

Requirements

• PureConnect release 2020 R2 or later.

• You must use the Genesys Cloud for PureConnect integration and sync PureConnect users to Genesys Cloud.

• This integration synchronizes the users' email addresses between PureConnect and Genesys Cloud. This synchronization enables the users to authenticate with PureConnect credentials. For more information about enabling the integration, see Genesys Cloud for PureConnect configuration.

• Administrators must configure PureConnect as an SSO Identity Provider in Genesys Cloud.

  For more information, see Add PureConnect as a single-sign on provider.

• Administrators or network engineers must configure your PureConnect environment to support PureConnect as an SSO Identity Provider.

  For more information, see Enable PureConnect as a Genesys Cloud SSO provider