Recording Retention Based on Recording Date

Interaction Recorder now allows recording retention to be based on the Recording Date. Currently the expiration dates are set based on the last time a recording was evaluated by a policy. With the new feature, recordings can be set to expire and be purged from the system at a specific time interval. Using Interaction Recorder Policy Editor you can set recording retention to be based on Recording Date. You can also use Interaction Recorder Client in IC Business Manager to modify a recording retention date to be re-evaluated based on a specific date.

Interaction Recorder Policy Editor

Use Interaction Recorder Policy Editor to create a retention policy with re-evaluate retention polices for a selected period. You can also modify existing retention policies to re-evaluate recordings based on the recording date.

Interaction Recorder Client for IC Business Manager

Use Interaction Recorder Client for IC Business Manager to modify a retention expiration date for a recording.

When you click Modify Retention Expiration, you can specify a new expiration Date and Time.

In the Recordings Search Results data grid, you can add the column Expiration Date to display the retention date of recordings.

For more information on configuring this feature, see the Interaction Recorder and Interaction Quality Manager Technical Reference.