Removal of Remedy 4.0-7.0 Screen Pop Integration

The Remedy 4.0-7.0 IVR integration was removed in CIC 2015 R3. In CIC 2016 R2, the screen pop integration was removed. Integration with the current version of Remedy (8.1) is still possible using out-of-the-box CIC functionality. You can find instructions at developer.inin.com.