Salesforce Lightning Experience

Added March 10, 2017

In the upcoming April release, the CIC for Salesforce integration will support the new CIC for Salesforce Lightning Experience.

The CIC for Salesforce Lightning integration offers significant advantages over the CIC for Salesforce integration in the Classic Sales mode. In Classic Sales mode, every time an agent takes an action, a new CIC session is created. This puts an additional load on the IC Server and off-server Session Managers. Lightning mode eliminates those page refreshes. The soft phone does not have to reload when Salesforce reloads with each page refresh . The CIC for Salesforce integration can then use one session for the duration of the day, improving the scalability of CIC for Salesforce. Salesforce Classic Console mode provides the same benefit and can use one session for the duration of the day.

For more information about the differences between Salesforce Classic Sales mode and Salesforce Lightning Experience, see the Salesforce website: What are the Gaps Between Lightning Experience and Salesforce Classic and the Salesforce Help Portal.