Salesforce Object Routing Server

Added April 8, 2020

Genesys is replacing the Salesforce Object Routing Connector with the Salesforce Object Routing Server. This eliminates the need for the PureCloud Bridge Server.

The Salesforce Object Routing Server integrates Salesforce with Customer Interaction Center (CIC). The Salesforce Object Routing Server (SORS) is an application developed using Node.js. It communicates with Salesforce using Bayeux protocol and long polling.

For an explanation of the Salesforce Object Routing Server and information about installation and setup, see the Salesforce Object Routing Server help. You can download the Salesforce Object Routing Server and related files from the Genesys CIC Utilities and Downloads page.

Notice: Genesys will not support the PureCloud Bridge Server after January 1, 2021. Customers using the PureCloud Bridge Server with the Salesforce Object Routing Connector should install the new Salesforce Object Routing Server. To use the SORS, customers must be on CIC 2018 R4 or a later release.