Secure Input in Interaction Connect

Agents using Interaction Connect can now take advantage of PureConnect’s Secure Input feature. Interaction Connect now supports the Secure Input button, which allows agents to then select a Secure Input Form for processing of the current Interaction.  

Secure Input separates and encrypts data to protect it from theft or misuse. It protects the customer’s audio and prevents accidental recording of confidential information. It also protects this secure data from access. Secure input creates a secure session that is separate from the customer-agent interaction. It collects the confidential information from the customer, validates it with the appropriate web service, ends the secure session, and returns both customer and agent to the main interaction.