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Social Media Direct Messages - Analytics

Interaction Supervisor includes statistics for the longest social direct message and active social direct messages . For more information about these statistics, see Interaction Statistics in Interaction Supervisor help.

The Interaction Details view in Interaction Supervisor includes social direct message media type in search criteria. For more information about media type in search criteria, see Interaction Details view in Interaction Supervisor help.

The Interaction Details dialog in Interaction Supervisor includes Media Type indicator for social direct message. For more information, see Interaction Details dialog in the Interaction Supervisor help.