Change your workgroup activation status in PureConnect for Salesforce

Requirements: You need the Activate self Access Control right for the selected workgroup to change your workgroup activation status. You also need to be a member of that workgroup. Finally, the workgroup must be configured as Active and also have an ACD queue.

In order to receive an ACD workgroup call, you must be logged in to PureConnect for Salesforce, have your workgroup activation status set to Active, and set your status to an "Available" type.

To change your workgroup status:

1. From the menu, select Workgroup Activation.

   

2. In the Workgroup Activation dialog box, select or clear activation status check boxes for the workgroups to which you belong.

   

3. Click Close.