Request a break in Interaction Dialer in PureConnect for Salesforce

Interaction Dialer requires you to request a break before stepping away from a campaign. Interaction Dialer lets you go on break only after you stop receiving calls, disconnect from the last call in your queue, and select a disposition for it. When you are on break, your regular CIC statuses are available, and no new calls are placed in your queue.

Go on break

1. While on a call or after disconnecting from the current call, click the drop-down arrow in the upper-right corner.

2. Click Request Break.

   Note: You can also request a break by going to Menu > Campaigns.

Because Interaction Dialer automatically places calls on your queue, there may be additional calls that you need to complete after you request a break.

As soon as Interaction Dialer stops placing calls on your queue, and the last call is disconnected and dispositioned, you see the “You are on break” message.

While on break

• Interaction Dialer does not place calls in your queue.

• You can select a more specific CIC status. For example, you can select At Lunch. Depending on the status that you select, non-Interaction Dialer calls may be routed to your phone.

Return from break

1. Click the drop-down arrow in the upper-right corner.

2. Click End Break.

   Your Interaction Dialer status changes to Available. Interaction Dialer starts placing calls again.