Transfer a chat in PureConnect for Salesforce

1. Select the chat and then click the transfer icon.

2. Type the name, number, or workgroup you are transferring to.

   Matching names and workgroups from your CIC directory auto-display for selection as you type. You can see the status and other relevant statistics. A phone icon indicates the agent is on a call.

   

3. Click Blind.

   Transferring the chat ends the chat for the transferring agent. Declined transfers reenter the queue.