Wrap up a conference call in PureConnect for Salesforce

For conference calls, wrap-ups work the same as they do in Interaction Desktop with one exception: when the wrap-up prompt occurs is different.

In the integration, when you drag and drop interactions to create a conference, the interaction that is underneath the other interaction is that one that you receive a wrap-up prompt for. In the example below, you receive a wrap-up prompt for interaction A.

The opposite is true for Interaction Desktop.