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Add Configuration properties

To add configuration properties for the Salesforce Object Routing Connector:

  1. Go to the Configuration section on the Connector Details page.

  2. Add values for the following properties:

    PluginName—the unique name (for example, salesforcequeue) given to the log file created for this connector.

    Note: When running multiple connector instances on the same Bridge Server, make sure that the value for PluginName is unique for each connector group. The value for PluginName distinguishes the log files of the connector groups from one another.

    SalesforceUrl (optional)—the Salesforce URL used to connect to the API. For a test organization, use https://test.salesforce.com. Otherwise, the service defaults to https://login.salesforce.com.

    ICServerName—the name of the CIC server that the connector connects to.

    3. EnableAutoDisconnectOnReply—property that determines whether the interactions that were created as a result of the case are disconnected after an agent replies to a case Set to true to enable this property, false to disable it. By default, this property is set to true.

  3. Click Save.