Contents

Release notes for the Salesforce Object Routing Connector

This article describes all Salesforce Object Routing Connector releases.

salesforceobjectrouting-cic2015r2

Version	Release Date	Description
15.2.0.369	12-July-2019	Update to managed package (v1.9). This update fixes a bug where interactions were not being created when comments were added to a case in Salesforce.
15.2.0.369	01-April-2019	Update to managed package (v1.8). This adds a new direct-to-queue option and fixes an routing issue where interactions were routed to the originating monitored queue after the case owner was changed to an unmonitored queue.
15.2.0.369	18-September-2018	Bug fixes to failover and notify in the event of a critical failure, as well as fixing errors related to writing to the event log.
15.2.0.359	27-July-2018	Fixed bug to adhere to changes to Salesforce's streaming API.
15.2.0.337	10-April-2017	Fixed a bug that could prevent emails from routing.
15.2.0.310	06-January-2016	Added compatibility for TLS 1.1 and 1.2. Made improvements to internal components.
15.2.0.299	12-November-2015	Added additional tracing around connection and reconnection logic.
15.2.0.295	26-October-2015	Note: Before upgrading to this version, you must update the handler and managed package. Added ability to assign skills to agents and route interactions based on these skills. Updated handler and managed package (v1.7).
15.2.0.221	09-July-2015	Added a timeout to fix a processing delay that occurs when the connector does not receive a response from Salesforce. Instead of waiting indefinitely for a response, the connector times out and proceeds with other requests in queue.
15.2.0.207	12-June-2015	Fixed a race condition that caused an exception to be thrown and message processing to be delayed until the connector was restarted. Refactored code to use a thread-safe collection.
15.2.0.203	27-May-2015	Fixed error handling when Salesforce reconnects after session timeout, network drop, and so on. Added ability to re-establish CIC connection when socket exceptions occur.
15.2.0.198	06-May-2015	Initial release of the CIC version of the connector