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Introduction to Interaction Application Server

The Interaction Application Server is a pre-built Windows Server 2016 server that requires more configuration once the server connects to the network. The Interaction Application Server Installation and Configuration Guide provides the procedures necessary for a successful basic installation of an Interaction Application Server. The guide is for partners and implementers who plan to install and configure the Interaction Application Server. While the Interaction Application Server simplifies the installation process, it does not eliminate the need for a qualified installer.

Note: Depending on the context, this guide may refer to “CIC” when referring to the actual CIC product.

IAS contents

Included in the box with the Interaction Application Server are the following items:

  • The certified Interaction Application Server, including an internal USB flash drive (“Interaction Recovery Module”) for restoring the factory image.

  • Interaction Application Server “goody bag” containing the Interaction Application Server Installation and Configuration Guide, Factory Image Restoration Procedures Technical Reference, Quality Assurance Report, and Burn In Report.

  • Rails for the server rack, along with accompanying documentation.

Safety precautions

For information about rack mounting considerations, electrical and general safety guidelines, and server setup, review the safety precautions at: http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts.

Other resources

For more information about the Interaction Application Server and the CIC system in general, see the following documents and website pages.

IAS packaged server hardware specifications

For information about your server’s hardware specifications and hard drive configuration, contact HardwareQuotes@genesys.com.

Factory Image Restoration Procedures

For instructions on how to restore the factory image (operating system and any PureConnect software) using an internal USB flash drive (“Interaction Recovery Module”), see the Factory Image Restoration Procedures Technical Reference.

PureConnect Resource Center

The PureConnect Resource Center is the central location for the latest CIC release information, documentation, system software and hardware requirements, and downloads.

Genesys Testlab site

The Genesys Testlab site is a resource for tracking the latest hardware and software components that Genesys tested, approved, and recommended for use with PureConnect products.