Introduction to Factory Image Restoration Procedures

The Factory Image Restoration Procedures Technical Reference describes how to restore packaged server devices to factory default settings using Interaction Recovery software stored on a USB drive embedded in the server case. This internal USB flash drive replaces System Recovery discs previously distributed for this purpose. Bundling USB media inside the system ensures that the software is always available, should the system need to be recovered.

Several situations may impact the need to restore factory defaults. For example, you might want to start with a clean software configuration before repurposing or extensively overhauling the configuration of a server.  Or, recovery may be necessary due to replacement of hard drives, or recommended by a support associate.

If possible, back up your license files before recovering the server. You may also want to make copies of logs and recordings before recovering, if those are pertinent to a support case.

Packaged servers available for factory image restoration

The Factory Image Restoration procedures outlined in this document are available for the following packaged servers.

Other resources

For more information about Factory Image Restoration Procedures and related packaged servers, see the following documents and website pages.

PureConnect Documentation Library

For more information about Factory Image Restoration Procedures and related packaged server installation and configuration guides, see Packaged Hardware Documents in the PureConnect Documentation Library.

Genesys Testlab site

The Genesys Testlab site is a resource for tracking the latest hardware and software components that Genesys tested, approved, and recommended for use with PureConnect products.