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Capture the Current System State

Interaction Media Server only: The capture process does NOT save recordings and logs. Therefore, Genesys strongly recommends that you back up your recordings and logs before you capture a system image.

Interaction Application Server only: The capture process saves the OS partition ONLY. Therefore, Genesys strongly recommends that you back up any data you might need after restoring this user-configured image in the future.

Note: The capture process saves only ONE system state capture. Capturing the current system state replaces any previous system state captures.

  1. Restart your computer. The HP ProLiant Power-On Self-Test (POST) runs.

  2. Press F11 to enter the Boot Menu.

  3. Select Internal USB and then press Enter.

  4. Wait for the system to start. When the system completes the process, the Welcome to the Interaction Recovery Environment window appears.

  5. Select one of the following actions based on the type of packaged server you have:

    6. Interaction Media Server only: The capture process does NOT save recordings and logs. Therefore, Genesys strongly recommends that you back up your recordings and logs before you capture a system image.

    Interaction Application Server only: The capture process saves the OS partition ONLY. Therefore, Genesys strongly recommends that you back up any data that you might need after restoring this user-configured image in the future.

  6. Click Capture System Image and follow the prompts to save the current configuration. The system requests confirmation of the system image capture operation.

  7. Click Confirm to proceed.

  8. Wait while the system captures the current system state, which can take several minutes.

  9. When the System state capture complete message appears, click Restart to restart your computer and complete the process.

  10. Click Yes to confirm that you want to restart.