Introduction to PureConnect Integration with Genesys Intelligent Automation

The PureConnect integration with Genesys Intelligent Automation is a fully tested, secure offering that allows easy integration of chatbots and voice bots with on-premises and cloud implementations of PureConnect.

Capabilities

Voice

• Directed dialog-based IVR with Nuance

• Visualization of directed dialog-based IVR

• Voice bots powered by speech-to-text and natural language processing

Chat and messaging channels

• Chatbots based on directed dialog

• Chatbots with natural language processing overlay