OnHold Message

This text is sent to the remote party when the state of the web interaction is On Hold.

You can configure this on hold message on both the global IWeb parameters and a workgroup queue. This attribute is not supported for interactions directly routed to a specific CIC user.

Use these naming conventions for the OnHold Message attribute:

• TEXT:OnHold Message in IWeb parameters.

• CHAT TEXT:OnHold Message in a workgroup configuration