Contents

Export CIC Data

Export CIC data from a CIC server.

To export CIC data

Stop the CIC Service on the export CIC server.
Start Interaction Migrator on the CIC server from which you want to export configuration data, either from the Interaction Migrator executable file in the \I3\IC\Migrator folder, or from Start->Programs->PureConnect->Interaction Migrator.
On the Welcome page, click Next.

Note: If you contact PureConnect Customer Care for migration assistance, provide them with the version number in the lower right corner of the dialog box.

On the Task Selection page, select Export configuration data and then click Next.
On the Data Component Selection page, ensure that Select All is selected (default) to export all data components and then click Next.

Note: We recommend that you keep Select All selected (default) to export all data components. When you import the data, you can select which data components you want to import at the time.

When you export users, you must also export workgroups so that workgroup memberships export also.

The data components listed differ depending on the CIC version installed on the CIC server.

On the Configuration page, specify the directories for the exported data and custom handlers and then click Next.

Where would you like to save the exported configuration data?

Open the folder where you want to save the exported data, for example, D:\Temp\ExportData.

Do NOT select the root directory of the drive where CIC is installed (for example, do not save to the root of \I3\IC).

Browse to the location where you store your handler customizations

Open the folder where the custom handlers are located. The CIC install creates the \I3\IC\Handlers\Custom folder by default. You can use this folder or specify one you created yourself. All subdirectories are included in the migration.

Set password for export file

The password setting is optional. The default selection does not set the password; however, you can set a password since the export file could contain sensitive data. If so, click the check box to specify the password. There are no limitations for setting the password.

On the Export Confirmation page, confirm the selections and then click Next to start the export process.

Note: To change any selections, click Back twice to return to the Export Confirmation dialog box. After you make your changes, start the export process again. Interaction Migrator creates a CIC configuration data file.

The Export Status page displays real-time updates during the export process.

The export process can take several minutes depending on the amount of data that is exporting.

Note: Stop the process at any time by clicking Stop. After stopping the process, you can go back and change any selections without exiting Interaction Migrator.

When the export process is complete, the Export Status page displays the name and location of the CIC configuration data file, and how long the process took. Click Next to continue.

Note: The CIC configuration data file name is unique. It consists of the server name and a date/time stamp. In this example, the CIC configuration data file is Calliope_12062011101004.ininmigr.If the migration doesn't complete successfully, Interaction Migrator creates multiple export files instead of the single ".ininmigr" file.

Click Finish to close Interaction Migrator and, if you stopped CIC Service, restart it.

Note: If you encountered issues during the export process, click Zip and Email logs to open Outlook and send a copy of the trace logs to Genesys PureConnect Customer Care.

To prepare for the import procedure, locate the CIC configuration data file on the CIC server you exported from and copy the file to a separate media (USB key or other writeable storage location).

Genesys recommends this method of copying the CIC configuration data file to the installation media to make it easier to copy the file to the import CIC server. To restore, import the CIC configuration data file using Interaction Migrator. Run the Interaction Migrator export frequently so that the data in the stored CIC configuration data file is up-to-date.